Name the delivery setting
Tell IDS whether the destination is residential, commercial or a job site. Include the ZIP code for quoting, then confirm the complete shipping address directly when the order is placed.
Explain the access
Share receiving hours, vehicle restrictions, floor level and the availability of a loading dock, forklift or other unloading arrangements. Ask which services are included and whether anything additional is needed.
Confirm the plan in writing
Before approving an order, confirm freight cost, estimated timing, handling responsibilities and the applicable inspection, damage-reporting and return terms. The details can vary by order.
Inspect carefully and contact IDS promptly
Follow the instructions supplied with your actual order. If something looks damaged, document the packaging and condition safely and contact IDS for next steps. Do not handle broken glass. No claim deadline or replacement guarantee is established by this planning guide.